pet939 Privacy Policy

1. Who We Are

1.1pet939 ("we," "us," "our") operates the online casino and sports betting platform accessible at pet939.com. We are the data controller responsible for the personal information of users who register and interact with the pet939 platform.

1.2pet939 serves English-speaking users in Pakistan, offering cricket betting, PSL markets, live casino, slots, and card game sections. All transactions are processed in Pakistani Rupees (PKR) via local payment methods including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah.

1.3For any privacy-related questions, contact us at the email address displayed in plain text in the footer of this page.

2. Data We Collect

pet939 collects two categories of personal data: information you provide directly, and information collected automatically through your use of the platform.

Information You Provide

• Registration data — Pakistani mobile number, chosen username, and password (stored in hashed form);
• KYC documents — CNIC (Computerised National Identity Card) number and/or image, selfie for identity verification, proof of payment method ownership;
• Financial data — JazzCash or Easypaisa account numbers, bank account numbers (HBL, UBL, Meezan Bank, Bank Alfalah), deposit and withdrawal transaction records;
• Support communications — messages sent to our support team, including the content of your enquiry and any attachments you provide;
• Responsible gaming inputs — self-set deposit limits, session limits, cooling-off period selections, and self-exclusion requests.

Information Collected Automatically

• Usage data — pages visited, games played, betting markets accessed, session duration, and navigation paths;
• Device and technical data — IP address, browser type and version, operating system, device model, screen resolution;
• Cookie data — session identifiers, preference cookies, and analytics identifiers (see Section 7);
• Transaction logs — timestamps, amounts, payment method references, and outcomes for all deposits, withdrawals, bets, and game rounds.

3. How We Collect Data

3.1Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a bet, play a game, set responsible gaming limits, or contact support.

3.2Automatically — through server logs, session tracking, and cookies placed on your device when you visit pet939.com or any page within the platform.

3.3From payment providers — when you initiate a transaction via JazzCash, Easypaisa, or a bank transfer, the payment provider may transmit transaction reference data to pet939 to enable deposit confirmation and withdrawal processing.

3.4From game providers — third-party game providers (such as Evolution Gaming, Ezugi, Pragmatic Play, PG Soft) may transmit game round data — including results and stake amounts — to pet939 for wallet reconciliation and dispute resolution purposes.

4. How We Use Your Data

pet939 uses personal data only for legitimate, clearly defined purposes:

• 4.1Account operation — creating and maintaining your pet939 account, verifying identity at login, and enabling access to all platform features;
• 4.2Financial transactions — processing deposits and withdrawals in PKR via your chosen payment method, maintaining accurate wallet balances, and resolving payment disputes;
• 4.3KYC compliance — verifying your identity before processing withdrawals, in accordance with anti-money laundering obligations;
• 4.4Responsible gaming — applying the limits, cooling-off periods, and self-exclusions you have set, and monitoring usage patterns to identify potential problem gambling behaviours;
• 4.5Platform improvement — analysing aggregated usage data to improve the platform's interface, performance, and game offering;
• 4.6Support — responding to your enquiries, resolving disputes, and investigating reported issues;
• 4.7Security and fraud prevention — detecting and investigating suspicious account activity, duplicate registrations, bonus abuse, and potential money laundering;
• 4.8Legal compliance — retaining records as required by applicable laws and regulations, and responding to valid legal requests from authorities.

5. Legal Bases for Processing

pet939 processes personal data on the following legal bases:

• Contractual necessity — processing required to deliver the Services you have signed up for, including account management, gaming, and payments;
• Legitimate interests — fraud prevention, platform security, and operational analytics, where those interests are not overridden by your data rights;
• Legal obligation — KYC/AML compliance, record retention, and responses to lawful regulatory or judicial requests;
• Consent — where you have explicitly opted in to a specific processing activity (such as optional marketing communications, where offered).

6. Data Sharing & Disclosure

6.1pet939 shares personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, as required to process your financial transactions;
• Game providers — third-party certified game studios (e.g., Evolution, Pragmatic Play, PG Soft) receive the minimum data required to deliver game sessions and reconcile results;
• KYC/identity verification providers — where a third-party verification service is used to process CNIC or identity document checks;
• Legal and regulatory authorities — where disclosure is required by a valid court order, regulatory instruction, or applicable law.

6.2All third-party service providers engaged by pet939 are subject to data processing agreements requiring them to protect your data and use it only for the specified purpose.

6.3pet939 does not share personal data with unaffiliated third parties for their own commercial purposes.

7. Cookies & Tracking Technologies

7.1pet939 uses cookies and similar technologies on its platform. Cookies are small text files placed on your device that help the platform function correctly and enable us to understand how users interact with the site.

Types of Cookies Used

• Essential cookies — required for the platform to function. These include session authentication tokens that keep you logged in during your pet939 session. These cannot be disabled without breaking core functionality.
• Functional cookies — remember your preferences such as language settings and responsible gaming configurations between sessions.
• Analytics cookies — collect aggregated data about page visits and user flows to help us improve the pet939 platform. This data is not linked to individually identifiable users.

7.2You can manage cookie settings through your browser. Note that disabling essential cookies will prevent you from logging in to your pet939 account.

8. Data Retention

8.1pet939 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in compliance with applicable record-retention obligations.

8.2Account data — including registration details, KYC documents, and transaction records — is retained for a minimum period following account closure, as required for AML compliance and potential dispute resolution.

8.3Self-exclusion records are retained indefinitely to prevent the re-registration of users who have permanently self-excluded, as a responsible gaming safeguard.

8.4Support communication logs are retained for a period sufficient to resolve any related disputes and to provide continuity in customer support.

8.5When personal data is no longer required for any legitimate retention purpose, it is securely deleted or anonymised.

9. Data Security

9.1pet939 implements the following technical and organisational security measures to protect your personal data:

• HTTPS encryption on all pages and data transmissions;
• Password hashing — your pet939 password is never stored in plain text;
• Session token management with automatic expiry on inactivity;
• Access controls ensuring only authorised personnel can access personal data, on a need-to-know basis;
• KYC document storage with restricted access and encryption at rest.

9.2While pet939 takes reasonable technical precautions, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in significant risk to users, pet939 will take appropriate steps to mitigate harm and notify affected users as required.

10. Your Privacy Rights

10.1As a user of pet939, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data pet939 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — in certain circumstances, you may request deletion of your personal data, subject to our retention obligations under applicable law;
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances;
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

10.2To exercise any of these rights, contact pet939 at the email address displayed in the footer of this page. We aim to respond to privacy requests within 30 days. Some requests may be subject to identity verification before we can action them.

10.3Note that certain retention obligations — particularly those related to AML compliance and responsible gaming self-exclusion records — may limit our ability to fully delete data on request.

11. Children's Privacy

11.1pet939 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a user under 18 has registered an account, that account will be immediately closed and all associated data securely deleted, subject to any applicable legal retention requirements.

11.2If you are a parent or guardian and believe your child has registered on pet939, please contact us immediately at the email address in the footer.

12. Changes to This Privacy Policy

12.1pet939 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. Updated policies will be published on this page with a revised "Last Updated" date.

12.2Where changes are material, pet939 may notify registered users via in-account notification. Your continued use of the pet939 platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal data on pet939, please contact our support team. Our contact email is displayed as plain text in the footer of every page on this site — it is [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.